Phone Threats Case Study
A major national mortgage company experienced an increased number of phone threats due to the recession and the emotional impact of foreclosures. The impact on the company work force was substantial and productivity decreased because the mortgage company had no policy or adequate procedures to properly deal with these threats.
Delta established a hotline and had the correct resources to immediately deal vvith the phone threats. Each call was investigated to determine the validity of the threat and ensure the potentially dangerous situation did not escalate. When workers feel vulnerable, their productivity decreases. It does not matter if the threat is not imminent; the fact that there is a potential threat causes concern and distraction. When workers know they have an effective process and procedure to ensure their safety, productivity is maintained.
Our team created an effective method for workers to deal with all threats received via the phone or electronically. The fact that management cared enough for their welfare to implement a professionally staffed hot line to deal with all security matters dramatically increases corporate morale and sense of well being.
Empowering you with cutting-edge technology to stay ahead of potential threats.